About

FAQ

• Where is the store based?

  Waterbury, CT

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Are all tie dye socks the same as the picture?

  For the most part they are, but some colors and designs may vary. No tie dye will be the same.

• Do you take custom orders?

  I sure do! Just email [email protected] and I will be happy to help you!

• Do you guys sponser?

  I do! There are a few requirements, to find out email [email protected] :)

• Do you guys have an Instagram?

  Absolutely! Follow us @oakapparel

• Do the Tie Dye products all come out the same?

  No, all tie dye will not be the same. All tie dye will come out different. All Tie Dye is different to ensure the name Oak One of A Kind.

• Are products pre-made?

  Some products are and some products aren’t. Majority of OAK’s products are made by the order once an order is placed.

• Are your products made by hand?

  Yes! All products are made individually by hand. I do not use any outside company’s to heat press, customize or design my products!

• How long does it take for a product to be made?

  It depends on what the product is. If it is a custom product such as tie dye or a special request, it can take anywhere from 3-7 business days. I try to work on all orders in the order it was placed. I take pride in my work, so I do not rush on any project. I ensure every product that’s goes out is beyond satisfactory to ensure customer satisfaction :)

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.